How can we give and receive great feedback? We advocate a strengths-based approach. We have previously shared about the significance of ensuring a balance of authentic, appreciative comments compared to constructive improvement points: e.g., some believe that a 3 to 1 ratio is appropriate; others even more such as a 5 to 1 ratio. However, beyond this what else is important?
Lee-Ann Renniger reasons that people tend to fall into one of two camps. Either they tend to provide too indirect and soft feedback, to the extent that the receiver may not even recognise what is being said. Or they can be too direct and tough; this can lead the receiver to be unduly defensive. To watch a 4 min video - including about a four-step process that she recommends - click here
Furthermore, at this general level, Carol Dweck’s model encourages us to have a “growth mindset” when giving or receiving feedback.
More specifically, we believe understanding preferences can be very helpful when giving or receiving feedback. Our “Differences and Diagonals” paper, by Ann (Adler), discusses how to navigate around the “Caplor House” to address issues that can frequently occur between people. To take the Caplor House online test, and learn about your preferences, click here. To read the paper, click here.
We greatly appreciated the opportunity to facilitate a strategy renewal process with Dementia Matters in Powys in recent days. Dementia causes create suffering and is frequently misunderstood. It is a debilitating disease and Dementia an umbrella term used to describe a range of progressive neurological disorders.
Laloux quote: “Feedback and respectful confrontation are gifts we share to help one another grow.”
Have a great day!
Ellie, Rosie, Lorna and Ian